ReturnBear
ReturnBear is the end-to-end ecommerce returns platform for brands selling across borders.
About ReturnBear
ReturnBear helps cut cross-border costs and delight customers with fast and convenient local return services. We work with ecommerce brands to enhance the customer experience and profitability of their reverse logistics processes outside of their home markets. Primary markets supported include: US, Canada, UK.
Ambitious brands turn to ReturnBear when they are:
- Seeking a competitive advantage by offering the most convenient return experience to their customers in local markets.
- Looking for an all-in-one reverse logistics solution - from pixels to parcels.
- Struggling to scale and operationalize non-domestic operations.
- Motivated to make their international operations more profitable.
We handle ecommerce returns end-to-end, from pixels to parcels - with a true understanding of how return software needs to interact with logistics processes in order to deliver the best results for your brand. Our platform includes a branded return portal for RMA and return policy automation, a Canadian coast-to-coast network of drop-off locations for package- and label-free returns and instant refunds, local return verification in the US, Canada and the UK, item processing and quality control services based on your SOPs, cross-border consolidation and customs management, and micro-forward-fulfillment of returned supply.
ReturnBear is the ecommerce returns platform for brands selling across borders, bringing you domestic services in your high-growth international markets. We make returns convenient for customers, profitable for brands and better for the planet.
We use ReturnBear to handle all of our returns. They make returns EASY for us and our customers. Prior to ReturnBear, it was a messy process & resulted in frustrations for our customers. Since using ReturnBear: our return related customer service tickets have gone down, customers receive refunds in a timely manner, and our warehouse team doesn't have to sort through returned merchandise to sort and put back. The team at ReturnBear are fantastic, they are very responsive and listen to our needs.
ReturnBear and Capacity
Together ReturnBear and Capacity help ambitious brands effectively and seamlessly manage the entire logistics chain - from order fulfillment to returns. Capacity is the client-centric 3PL of choice for fast-growing brands around the world, bringing best-in-class warehousing and order fulfillment to their partners. ReturnBear provides end-to-end returns and reverse logistics services for growing ecommerce brands and their customers. From return automation software (RMA portal) to item verification, processing and consolidation, ReturnBear supports Capacity brands, making their returns easier and more profitable.
Use cases
- End-to-End Returns Platform
We are a one-stop shop that provides integrated returns solutions across the entire lifecycle of an ecomm return. From software to reverse logistics, we offer a comprehensive platform that enables you to consolidate your entire return experience. Brands have access to our fully featured RMA platform with refunds, exchanges, store credit, return policy management and automated customer return initiation. And our return portal is always free - whether you sell D2C, or on third-party marketplaces.
- Canadian Drop-Off Network
We offer the only network of drop-off return locations for package- and label-free returns, at 1000+ locations across Canada. Additionally, we’re the only solution in Canada that offers return item verification and instant refunds for customers at the point of drop-off - delighting customers and reducing the risk of fraudulent returns.
- Item Processing
We can receive your returns in the US, Canada and UK, and verify them domestically. That means your customers will receive their refunds or store credit faster than ever with these new local services. Our processing facilities can rework your products based on your SOPs so that they are in ready-to-sell condition when they are consolidated on your behalf.
- Shipping & Consolidation
We offer discounted shipping rates with ReturnBear carriers both domestically and internationally. We’re able to consolidate your US, Canadian and UK returns in-region before shipping to the destination of your choice, and we’ll even handle the cross-border brokerage for you. You can finally eliminate the need for expensive individual cross-border shipping labels, and begin to benefit from regional consolidation.