Happy Returns

Happy Returns, a UPS Company, provides end-to-end returns solutions for online merchants and shoppers through a unique combination of returns software plus reverse logistics. Through its nationwide network of nearly 10,000 Return Bar locations, Happy Returns delights shoppers by enabling them to drop off returns with no packaging or printing in under 60 seconds. Returns are aggregated and shipped using reusable totes, reducing costs for merchants and increasing sustainability by reducing cardboard waste and carbon emissions.

Happy Returns makes returns hassle-free and convenient while helping brands retain revenue, reduce costs, give shoppers choice, and improve sustainability. Together with Capacity, merchants can streamline their reverse logistics processes making sure returns are handled as expertly as the initial purchase. 

• Delight shoppers: Hassle-free in-person returns and immediately initiated refunds have earned Happy Returns a 93 Lifetime NPS score from hundreds of thousands of happy customers.
• Save money: Compared to mail returns, Return Bar returns are consolidated across merchants and shipped together, resulting in significant savings on shipping alone.
• Retain revenue: Promote intelligent exchanges based on return reason and available inventory.